FAQ and POLICIES

RETURN POLICY

If you are not 100% satisfied with your Autodromo Motoring Watch you can return it to us for an exchange or refund provided it is returned to us within 14 Days of order receipt.

Returns or exchanges are only accepted for items purchased directly from Autodromo.com, and only from customers in the United States. All sales to other continents are FINAL, except in the case of defects or warranty claims (see below for warranty information).

Items returned for refund or exchange must be returned in new, unused and re-sellable condition, with the original packaging and any protective coverings and product information intact. Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer.

Returns received after 14 days of original receipt may be accepted at the discretion of Autodromo for store credit only.


FULL TWO YEAR WARRANTY

We guarantee each Autodromo Motoring Timepiece we sell to be free of defects and to work dependably for at least 2 full years from date of purchase. If your Autodromo malfunctions within this two year period, we will repair or replace the timepiece for you at no cost to you. If you have a warranty claim, please email our customer care department to receive a claim number and further instructions.

The warranty on our timepieces will be voided by the following circumstances: Internal or external damage caused by accidents, mishaps, mishandling, abusive treatment of the watch (such as smacking it against your doorjamb as you climb out of your car, or wearing your watch in a hot-tub or sauna) or unscrewing of the crown.  Modifications, attempted repairs, or tampering with the watch by unauthorized third parties will also render your warranty void.  Please use only replacement batteries of the type prescribed by Autodromo on your instruction card, as damage from unsuitable batteries also is not covered under warranty.

 

INTERNATIONAL ORDERS

We currently ship to the following countries:

AMERICAS:  Canada, Mexico

OCEANIA:  Australia, New Zealand

EUROPE:  Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK

ASIA:  Hong Kong, Japan, Macao, Singapore, S. Korea, Taiwan

Shipping charges for international orders are (in US Dollars): 

INSURED EXPRESS MAIL:  $35 to Canada, $45 to Europe/Asia and to other non-US locations

UPS INTERNATIONAL:  $75 to Canada and Mexico, and Europe/Asia is $100 ($90 to UK, Ireland, and Japan).  

 We accept payments for international orders via Credit Card and PayPal (in US dollars).  Please note that Autodromo does not ship to PO Boxes. Most orders for in-stock watches will ship from our facility within 2-3 business days after your order has been accepted and payment received. Delivery times will vary based upon time required for customs clearance.

Taxes and duties: For shipments outside of the United States, the customs office (or other authorities) in the sending and/or destination country may separately apply import duties, customs fees and/or other duties, fees, taxes and charges to your order. Customers are solely responsible for payment of these duties, fees, taxes and charges.

To request an international order to any other nation, please contact our service team at service@autodromo.com.

If we can be of any assistance regarding your international order, please don’t hesitate to contact us.  We will be happy to answer your questions.

 Send us an email at info@autodromo.com

 

PRIVACY POLICY

Your privacy is very important to us. This privacy policy explains what information Autodromo LLC collects, why we collect this information and how we use the information we collect. By using our website, you consent to the collection and use of your information as outlined in this policy.

Autodromo LLC encourages you to periodically review this policy to learn how we are protecting your information. If you have questions or concerns about our privacy policy, please contact us at service@autodromo.com


How we collect and use information


You can browse our Web Site without providing any personally identifiable information about yourself. Personally identifiable information means any information that may be used to identify an individual, including, but not limited to, a first and last name; home, billing or other physical address; an email address; phone number, fax number or other contact information; or a credit card number, expiration date and card security code or verification value. When you submit your personally identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as set forth in this privacy policy.


As a policy, Autodromo LLC does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so.


Communications and fulfilling requests for products and services: If you provide Autodromo LLC with personally identifiable information, this information may be used to fulfill your requests for our products and services and to provide you with information regarding Autodromo LLC and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our Web Site's content, layout and services. These uses improve and customize our interactions with you.


If you contact a customer service representative or other Autodromo LLC representative and provide personally identifiable information to the representative, or submit a request for help/information through our Web Site / email / phone or other channels, or complete a Autodromo LLC survey, or sign up for a Autodromo LLC mailing / distribution list, we may use your information to respond to your request and/or to provide you with additional information that we believe may be helpful to you.


In addition to the uses set forth above, if you place an order with Autodromo LLC, we may use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.


If you do not want to receive certain communications from Autodromo LLC you may elect to opt-out of receiving such communications; please see the "Choice/Opt-Out" section below for more information.


Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, Web Site content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users' demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our Web Site and our marketing programs.


Compliance with Law and Fraud Protection: We may collect and disclose to third parties any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and share with third parties personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, intellectual property infringement, or as otherwise required by law. We may also share information with third parties, including personally identifiable information, for credit fraud protection and risk reduction, or to protect the rights, property or safety of Autodromo LLC, our users or others.


Partners, Affiliates, and Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include (but are not limited to): web hosting and design companies, fulfillment companies (e.g., companies that fulfill product orders), watch repair companies, watch part/component vendors, manufacturing/assembly partners, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with Autodromo LLC, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company.


Submissions: As stated in the Terms of Use, you agree that any materials, including but not limited to: questions, comments, suggestions, ideas, product reviews/ratings/photographs/videos, plans, notes, drawings, original or creative materials or other information, provided by you in the form of e-mail or other submissions to Autodromo are non-confidential and you grant to Autodromo a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such materials throughout the world in any media now known or hereafter developed with or without acknowledgment to you in Xetum's sole discretion and without compensation to you. You also grant to Autodromo the right to use your name and/or your city, state and country in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. Autodromo has no obligation to use any submitted materials and may remove any such materials in its sole discretion.


Special Events: If you choose to participate in a special event (for example, a promotion, contest or sweepstake), Autodromo LLC may share your personally identifiable information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.


Send an item to a friend / refer a friend: When you e-mail a product to a friend or refer a friend, we request that you provide names and e-mail addresses for you and your friend. This ensures that your friend will know that you have requested that Autodromo LLC send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.


Business Transfer: Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.


International Transfer: Your personally identifiable information may be stored and processed in the United States or any other country in which Autodromo LLC or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Web Site, you consent to any such transfer of information outside of your country.


IP Address: When you visit our Web Site, Autodromo LLC may collect your IP address and track the date, time, and duration of each session within our Web Site. Your IP address may be used in combination with other information available to Autodromo for credit fraud protection, risk reduction, order verification, marketing, analysis of trends and traffic patterns, assessment and diagnosis of problems, improvement of the functioning of our Web Site, servers, and hosting providers and for other purposes.


Data Collection Devices, such as Cookies and Web Beacons: In some instances, Autodromo LLC may collect data through the use of cookies, web logs, web beacons and other monitoring technologies. Where authorized by us, third parties may use cookies, Autodromo LLC's web log files, web beacons and other monitoring technologies to compile statistics on Autodromo LLC's behalf to improve the usability, performance and effectiveness of our Web Site and marketing programs. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.


"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies on certain pages of our Web Site to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners and allow the use of our shopping cart. You are always free to decline our cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Web Site.


Autodromo LLC Web pages may also contain electronic images known as Web beacons. These Web beacons allow Autodromo LLC to count users who have visited certain Web pages or to deliver co-branded services. Autodromo LLC or our third-party advertising / marketing partners may also include Web beacons in email messages in order to determine whether the message has been opened or acted upon.


Additionally, Autodromo LLC may use third-party advertising or content delivery companies, including Google, to serve ads or images on our Web Site or on other web sites on the World Wide Web. These companies, including Google, may use web beacons or cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.


Other Websites and Companies: We are not responsible for the privacy practices of third party websites and companies which are not operated by Autodromo LLC. We encourage you to review the privacy policies posted on these (and all) Web Sites.


Updating Your Information: If you would like to update or revise your personally identifiable information, please contact us at service@autodromo.com


Choice/Opt Out: If you no longer wish to receive promotional communications from Autodromo LLC, you may opt-out of receiving them by emailing us at service@autodromo.com


Your Consent to Autodromo LLC's Privacy Policy: By using this Web Site, you agree to Autodromo LLC's privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "last updated" date on this page. Autodromo LLC encourages you to periodically review this policy to learn how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates.


Questions or Comments: If you have questions about this privacy policy, please contact us at service@autodromo.com

Updated 2/06/12